ANACOM - Autoridade Nacional de Comunicações has decided to apply a deduction of 1% to the weighted average of variation in prices of services reserved to CTT - Correios de Portugal, authorised for 2007. The regulator has further determined that, within a period of 20 working days, CTT shall present a proposal on the measure's implementation, which should be applied by the end of the current year.
ANACOM has made this decision as part of its remit for monitoring and controlling the quality of the universal service provider, and it follows an analysis of the Post Office's 2006 quality of service indicators, which failed to achieve the levels set out in the Universal Postal Service Quality Convention.
The Global Index (IG) is below 90, which has led the regulator to move forward with this decision to apply a deduction of 1% to the weighted average of variation in prices of services reserved to the CTT, authorised for 2007, under the terms of article 5 and paragraph 2 of the annex to the Universal Postal Service Quality Convention and of article 10 of the Universal Postal Service Quality Convention.
> Values of quality of service indicators realised by CTT in 2006 http://www.anacom.pt/render.jsp?contentId=504647