Title: Survey on the use of Postal Services

Summary:

This report contains the main results of the survey on the use of postal services, made by ANACOM and Consulmark between 9 and 26 January 2006, analysing the use and quality perception of postal services in Portugal.

Among this study's main results the fact that almost half of the users of postal services in Portugal (about 46.6%) said they were ''satisfied'' or ''very satisfied'' with the quality of service evolution in the last twelve months stands out, while only 3.1% of users said they were ''not satisfied'' with that evolution.

Date: January 2006

Edition year: 2006

> Survey on the Use of Postal Services - January 2006 (Main results) http://www.anacom.pt/render.jsp?contentId=381445

> Survey on the Use of Postal Services - January 2006 (Main results) (PDF 127 Kb) http://www.anacom.pt/streaming/Inquerito_estudo_uk%2520%284%29.pdf?contentId=381550&field=ATTACHED_FILE