Deactivation/ re-activation of the portability notice - Mobile networks

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According to the data provided to ANACOM by the mobile operators covered by no. 1 of article 21 of the Portability Regulationhttp://www.anacom.pt/render.jsp?contentId=419227, their clients may follow the following proceedings to obtain, for free, the online notice hearing’s inhibition or re-activation:

Providers of Mobile Telephone Service(MTS)

Clients may follow the following proceedings to obtain, for free, the online notice hearing’s inhibition or re-activation

CTT (Phone-ix) 

1) Dial number 707922922 (information service) and ask to deactivate/ re-activate the portability announcement;
2) Give your mobile number and original PIN.

 

OPTIMUS (ex-SONAECOM)

1) Dial 1242 (automatic answering service)

2) Select option 2 (activation option / deactivation of portability message);
3) Select, then, option 1 (option to deactivate portability message) or option 2 (option to activate portability message);
4) Confirm his option, dialling again option 1 or 2 (deactivate/activate portability message).

 

TMN 

Customers can request deactivation/activation of the portability notice by dialling:

 

- 12 045 (private pre-paid and post-paid customers);

- By PT Blue Store shops; or
- 1696 (private and business customers)

Under the UZO (flat-rate) tariff, customers who have subscribed to certain campaigns where there is a difference in call costs depending on the destination network may contact the Customer Service Line (707 96 0000) or use the UZO website to deactivate the portability notice.

 

VODAFONE 

Dial 1278 for deactivate/activate portability message.

 

ZON TV Cabo Portugal (ZON Mobile)

Dial 12030 (free calls originated in mobile network) for deactivate/activate portability message.

 

Note: Currently, the ZON Mobile offer does not have separate pricing for voice calls, data or short messages depending on the destination network.

Consult:

Portability Regulations http://www.anacom.pt/render.jsp?contentId=419227

Glossary
Mobile Portability: Ability of a customer of a mobile operator's services to retain a phone number when switching to another mobile operator.
PIN - Personal Identification Number: Used to restrict access to determined electronic communication services to their individual user. Works like an access code to a service which should only be known to the user.
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