ANACOM Online Services
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Title: "ANACOM Online Services"
Our aim is to provide the best possible service. On-Line Attendance is henceforth available for those seeking information and services previously only supplied at our public attendance centres.
Forms for a number of services are available, and may be filled out and sent electronically without leaving your computer.
To access to updated data on the usage statistics of the electronic forms available herein, refer to the Statistics on the use of electronic forms - 2008http://www.anacom.pt/template25.jsp?categoryId=185902.
We have also simplified the presentation format of support documents; the payment of applicable fees has also been facilitated.
These electronic services concern the following ANACOM areas of intervention: telecommunications infrastructures in buildings (ITED), protection for radio reception (disruptions in sound and televised radio-broadcasting equipment), amateur service, personal radio service - citizen's band (CB) and audiotext services.
Given their nature, the corresponding information and forms are for the time being only available in Portuguese.
As part of our work to provide a better service, ANACOM has made available a new form http://www.anacom.pthttps://www.anacom.pt/bvirtual/index.jsp?do=edit&channel=graphic&mode=edit&idform=FCIRCS-EN&hc=offin english that consumers can use to make complaints, request information or send comments and suggestions. This form will make it easier for ANACOM to manage and respond to the feedback that it receives from the public.
In order to continue to provide the best possible service, ANACOM's Online Services Desk contains new online services. The Desk can be used to request services and obtain information about ANACOM's activities and also gain access to other services such as One Stop Shopping for Satellite Services and Networks, Public Enquiries and Voting of ETSI and Numbering Plans of Other Countries.
You may also visit the European Union (EU) website "Dialogue with Citizenshttp://europa.eu.int/citizensrights/index_en.cfm’’, where you will find detailed information on the EU citizens’ rights and opportunities, in the context of the internal market, advice on how to exercise these rights as well as information on relevant post addresses, telephone numbers, websites and e-addresses.
Also provided here are useful answers to a number of frequent questions about current issues (such as the national numbering plan, fixed telephone service, operator portability, audiotext services, local loop unbundling and the ITED regime), a glossary of technical terms and, of course, our contacts.
The frequent questions (except those about the ITED regime) are also available in English, along with our contacts.
Please help us build this On-Line Attendance service by sending your appropriate comments and suggestions to email@example.com.
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Information available in this area: Legislation; Determinations on ADSL offers from PT Comunicações; Statistical information to be provided by public telec.network operators; Interconnection; Traffic ownership; Significant market power; Reference interconnection offer; General and prior conditions to the negotiation of interconnection agreements; Interconnection agreements; Prices; Internet access; Selection and pre-selection of operator; Cost model for the fixed telecommunications network
This area contains a range of information on broadband Internet access, including ANACOM’s powers and initiatives, the national and community legislation in force, the complementary measures adopted by ANACOM, statistics, studies and several reports.
Obtain information on the applicable regime, consult adopted determinations and the offers of the concessionaire in this area and follow the respective developments through related information.
Information available in this area: legislation; news and press releases on DT; licence granted; archive on Conference on Digital Terrestrial Television - DVB-T (2000).
Information available in this area: ANACOM's duties; Legislation (Portuguese and European Union Law); Relevant studies and work.
A new area has been made developed on emergency communications with information about the varied remit of ANACOM and current Europena Union and national legislation, studies and reports and links of interest.
This area comprises all the available information on each of the relevant markets identified by ANACOM, in compliance with Regicom and Commission Recommendation 2003/311/EC, of 11 February 2003.
This area contains a wide range of information on the regulatory framework for electronic communications, both as adopted in the European Union in 2002 and as approved in 2009.
ITED - ITUR
Find out about ANACOM's participation in international sectorial bodies, such as IRG, ERG, CEPT, ITU and UPU.
Here you can get a range of useful information about roaming, in particular about what you will have to pay for calls or your voicemail when using your mobile abroad.
Fully aware of the modernisation challenges faced by the industry and the need to ensure high quality products and services, ANACOM is endowed with three specialised laboratories, with which it helps further national technological development.
Information available in this area: legislation, complementary determinations on the PTC's cost accounting system; entities with significant market power, quality of leased lines service, reformulation and suspension of leased lines offer; information about prices; national and international studies and reports.
Information available in this area: Determinations of ICP-ANACOM; Reference Unbundling Offer (RUO) (PTC); EU and IRG Initiatives; Working Group; Public Survey on LLU; FAQ's.
Information available in this area: Legislation; determinations on IMT-2000/UMTS , voice mail , informative services , significant market power, adhesion contracts, portability - Information to consumers, survey on quality of service of mobile (QoS-GSM), other relevant information about IMT-2000/UMTS; ERMES, Mobile Communications in Portugal.
Information available in this area: legislation; complementary determinations on portability, selection and pre-selection, virtual phone cards, Portuguese numbering plan, public consultations; ETO; FAQ's.
Online Services - Access to interactive electronic Forms.
Information available in this area: national and EU legislation, CTT's development plan, quality of service and overall complaints; prices and postal tariffs for 2003; statement of compliance of CTT's cost accounting system; audit to the service quality indicators of CTT; conventions; quality reports; european studies; licences/authorizations.
Information available in this area: R&TTE Regulatory Framework; reasons of the R&TTE framework adoption; applicable equipment; information about Essential requirements; conformity assessment procedures; notification to Anacom; publication of interfaces by operators; publication of technical specifications; inspection (market surveillance); spectrum authorities.
Information available in this area: Legislation; Electronic Communications Committee Decisions; Exposure to electromagnetic radiation and related issues; useful links; data base and useful information about audio broadcast operators; television broadcast operators; personal radio service - citizen band.
Information available in this area: sector's organization; operators' list; licences/authorizations granted by ANACOM; codes of providers and telecommunications services.
Information available in this area: legislation; determinations on Fixed Telephone Service and Universal Service, public pay phones, adhesion contracts, public consultation; information on liberalization communications; consumer rights; FAQ's and Publications.
This area contains information on the Portuguese Committee of URSI - International Union of Radio Science. The work of this Committee is organised by ANACOM.
Services and Useful Information
Tenders for the selection of provider(s) of universal service of electronic communications
ANACOM Conference 2013 - Financing the future, 01.07.2013
World Radiocommunication Conference 2015 (WRC-15), Geneva, 2-27.11.2015
Positions, clarifications and statements issued by ANACOM between 2004 and 2013
Access the services which we provide electronically
FAQ on Audiotext, Digital Terrestrial Television - DTT, International Roaming, Licences for land mobile service private radiocommunications networks, Local Loop Unbundling, Message-Based value Added Services, National Numbering Plan, Operator Portability, R&TTE Regulatory Framework, Telephone Service at a Fixed Location and Universal Service, VoIP