- Access and Interconnection
- Broadband area
- Ducts Access
- Digital Television
- Electronic Commerce
- Emergency Communications
- Electronic communications - market analysis
- Electronic communications - regulatory framework
- ITED - ITUR
- International Activity
- International Roaming
- Laboratories
- Leased Lines
- Local Loop Unbundling
- Mobile Networks and Services
- Numbering, Names and Addressing
- Online Services
- Postal area
- R&TTE Regulatory Framework
- Spectrum management
- Sector
- Telephone Service at a Fixed Location and Universal Service
- URSI - Portuguese Committee
VIII. Consumer protection
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Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
- Directive 2011/83/EU of the European Parliament and of the Council, of 25 October http://www.anacom.pt/render.jsp?contentId=1105221
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Regulation (EC) No 2006/2004 of the European Parliament and of the Council of 27 October 2004 on cooperation between national authorities responsible for the enforcement of consumer protection laws (the Regulation on consumer protection cooperation)
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Regulation (EC) No. 2006/2004 of the European Parliament and of the Council, of 27.10.2004
http://www.anacom.pt/render.jsp?contentId=986205
(Subject to subsequent changes)
- Directive 2009/136/EC of the European Parliament and of the Council, of 25.11.2009 http://www.anacom.pt/render.jsp?contentId=1064804
- Commission communication 2011/C 260/01, of 02.09.2011 http://www.anacom.pt/render.jsp?contentId=1097149
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Regulation (EC) No. 2006/2004 of the European Parliament and of the Council, of 27.10.2004
http://www.anacom.pt/render.jsp?contentId=986205
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Commission communication pursuant to Article 5(2) of Regulation (EC) No 2006/2004 of the European Parliament and of the Council on cooperation between national authorities responsible for the enforcement of consumer protection laws
- Commission Communication (2007/C 40/01), of 23.02.2007 http://www.anacom.pt/render.jsp?contentId=986238
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Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) No 2006/2004 of the European Parliament and of the Council
- Directive 2005/29/EC of the European Parliament and of the Council, of 11.5.2005 http://www.anacom.pt/render.jsp?contentId=986266
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Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of consumer financial services and amending Council Directive 90/619/EEC and Directives 97/7/EC and 98/27/EC
- Directive 2002/65/EC of the European Parliament and of the Council of 23.9.2002 http://www.anacom.pt/render.jsp?contentId=986450
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Directive 2001/95/EC of the European Parliament and of the Council of 3 December 2001 on general product safety
- Directive 2001/95/EC of the European Parliament and of the Council, of 3.12.2001 http://www.anacom.pt/render.jsp?contentId=986462
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Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees
- Directive 1999/44/EC of the European Parliament and of the Council, of 25.05.1999 http://www.anacom.pt/render.jsp?contentId=986511
- Directive 2011/83/EU of the European Parliament and of the Council, of 25 October http://www.anacom.pt/render.jsp?contentId=1105231
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Directive 98/27/EC of the European Parliament and of the Council of 19 May 1998 on injunctions for the protection of consumers' interests
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Directive 98/27/EC of the European Parliament and of the Council of 19.5.1998
http://www.anacom.pt/render.jsp?contentId=986542
(Subject to subsequent changes)
- Directive 1999/44/EC of the European Parliament and of the Council, of 25.05.1999 http://www.anacom.pt/render.jsp?contentId=986579
- Directive 2000/31/EC of the European Parliament and of the Council, of 8.6.2000 http://www.anacom.pt/render.jsp?contentId=986594
- Directive 2002/65/EC of the European Parliament and of the Council of 23.9.2002 http://www.anacom.pt/render.jsp?contentId=986596
- Directive 2005/29/EC of the European Parliament and of the Council, of 11.5.2005 http://www.anacom.pt/render.jsp?contentId=986604
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Directive 98/27/EC of the European Parliament and of the Council of 19.5.1998
http://www.anacom.pt/render.jsp?contentId=986542
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Directive 98/6/EC of the European Parliament and of the Council of 16 February 1998 on consumer protection in the indication of the prices of products offered to consumers
- Directive 98/6/EC of the European Parliament and of the Council of 16.2.1998 http://www.anacom.pt/render.jsp?contentId=986624
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Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts
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Directive 97/7/EC of the European Parliament and of the Council of 20.5.1997
http://www.anacom.pt/render.jsp?contentId=986724
(Subject to subsequent changes)
- Directive 2002/65/EC of the European Parliament and of the Council of 23.9.2002 http://www.anacom.pt/render.jsp?contentId=986740
- Directive 2005/29/EC of the European Parliament and of the Council, of 11.5.2005 http://www.anacom.pt/render.jsp?contentId=986743
- Directive 2011/83/EU of the European Parliament and of the Council, of 25 October http://www.anacom.pt/render.jsp?contentId=1105233
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Directive 97/7/EC of the European Parliament and of the Council of 20.5.1997
http://www.anacom.pt/render.jsp?contentId=986724
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Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts
- Council Directive 93/13/EEC, of 5.4.1993 http://www.anacom.pt/render.jsp?contentId=986747
- Directive 2011/83/EU of the European Parliament and of the Council, of 25 October http://www.anacom.pt/render.jsp?contentId=1105230
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Council Directive 85/577/EEC of 20 December 1985 to protect the consumer in respect of contracts negotiated away from business premises
- Council Directive 85/577/EEC, of 20.12.1985 http://www.anacom.pt/render.jsp?contentId=986766
- Directive 2011/83/EU of the European Parliament and of the Council, of 25 October http://www.anacom.pt/render.jsp?contentId=1105232
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Council Directive 85/374/EEC of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products
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Council Directive 85/374/EEC, of 25.7.1985
http://www.anacom.pt/render.jsp?contentId=986796
(Subject to subsequent changes)
- Directive 1999/34/EC of the European Parliament and of the Council, of 10.5.1999 http://www.anacom.pt/render.jsp?contentId=986801
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Council Directive 85/374/EEC, of 25.7.1985
http://www.anacom.pt/render.jsp?contentId=986796
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ANACOM Conference 2013 - Financing the future, 01.07.2013 |
World Radiocommunication Conference 2015 (WRC-15), Geneva, 2-27.11.2015 |
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ARCTEL-CPLPhttp://www.arctel-cplp.org/ |
Positions, clarifications and statements issued by ANACOM between 2004 and 2013 |
Access the services which we provide electronically |
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FAQ on Audiotext, Digital Terrestrial Television - DTT, International Roaming, Licences for land mobile service private radiocommunications networks, Local Loop Unbundling, Message-Based value Added Services, National Numbering Plan, Operator Portability, R&TTE Regulatory Framework, Telephone Service at a Fixed Location and Universal Service, VoIP |