ANACOM has released the report with the main results of the latest Electronic Communications Services Consumer Survey, conducted with the aim of gauging the level of use and the perception of residential users with respect to the quality of such services in Portugal. The survey was carried out by ANACOM and by GfK Metris between 6 November and 20 December 2009. The universe of the survey was defined as individuals aged 15 or older who are resident in mainland Portugal and the Autonomous Regions of Madeira and the Azores, with 3106 face-to-face interviews conducted.
Of the survey’s main results, note should be made of the 24.4 percent of individuals subscribing to four or more electronic communications services (fixed and mobile telephone services, fixed and mobile Internet access and subscription TV service), with a growing trend observed compared to the previous year of simultaneous acquisition of services.
According to the compiled information, the penetration of multiple play offers in December 2009 reached 33.8 percent of households, 10 percentage points more than in 2008. This increased penetration took place alongside a shift in the relative weight of these offers against the previous year. The triple play offer became the dominant package, representing over half of offers of this type (53.1 percent).
It is also reported that the use of electronic communication services varies according to the region where the household is located. According to the survey data, consumption of the mobile telephone service is most evident in the Lisbon region (penetration rate of almost 90 per cent). The penetration rate of the fixed telephone service is highest in the Azores and in the Lisbon region (72 and 59 percent, respectively). The North is reported as the region with the lowest penetration rate for this service. The penetration rate of the mobile Internet access service is reported at nearly 20 percent in the Algarve region.
In terms of the fixed Internet and subscription TV services, greater incidence is reported in the households of the Lisbon region and of the autonomous regions. The lowest penetration rates for these services are reported in the Algarve and North Regions.