“Problems with your provider? Find out what to do and who can help” - this is the subject of a new guide published by ANACOM today, 15 March, the day that marks one year since the launch of ANACOM's Consumers' Website, and also World Consumer Rights Day.
In this guide, ANACOM advises users on how best to deal with problems experienced with communication services - fixed and mobile telephone, Internet, television and postal services.
ANACOM highlights a number of issues, which consumers need to take into account before contracting communication services, if they are to avoid problems and avoid wasting their time. The guide also sets out the steps which should be followed when problems occur and provides a list of contacts of relevant organisations which may offer assistance (information on rights and on dispute resolution options).
ANACOM has made this guide available in electronic form (graphic, text and audio versions) and has also published a paper version which, in a second phase, will be distributed by different relevant organisations which have contacts with users, such as municipal councils, CIAC - Centros de Informação Autárquicos ao Consumidor (Municipal Consumer Information Centres), consumer dispute arbitration centres, justices of the peace and communication operators.
This guide is the second in a series of publications produced on ANACOM's initiative and directed at consumers. The objective is to distribute information on current and important issues which call for citizens to be properly informed. The first guide was produced on the subject "Guide for users with special needs: Find out about how the Internet and telephone can be adapted to special needs".
ANACOM's Consumers' Website, launched on 15 March 2011, also makes up part of this effort to ensure that citizen are properly informed and has been generating growing interest among the public. In the year since its launch, it has received over 77 thousand visits, with around 274 thousand page views. The content generating most user interest during this time has been "How to complain", "Post codes", "Price of bundled services", "Bundles of services: chose the most appropriate", "How to chose a bundle of services" and the first consumer guide.
Guide: "Problems with your provider? Find out what to do and who can help"http://www.anacom.pt/render.jsp?contentId=1121635
Portal do Consumidorhttp://www.anacom-consumidor.com/.