The European Regulators Group for Postal Services (ERGP) has submitted the following document to public consultation:
- Best practices in the field of consumer protection, quality of service and complaint handling (developing comparative working measures for NRAs).
Interested parties should send comments in English by email to markt-ergp@ec.europa.eumailto:markt-ergp@ec.europa.eu by 29 August.
Further information:
- Best practices in the field of consumer protection, quality of service and complaint handling (developing comparative working measures for NRAs) http://ec.europa.eu/internal_market/ergp/docs/consultations/2014/140630-ergp-13-32-rev1-public-consultation_en.pdf
