As part of the "ANACOM Alerts" initiative, launched to strengthen the information that ANACOM makes available to consumers on specific sector issues, reflecting the main issues raised in complaints, the following article was published on 13 August (Correio da Manhã) and 14 August (Jornal de Notícias):
What if your provider fails to fulfil the terms of your contract with them?
- Your provider is required to fully comply with the conditions laid down in your contract and in the general tariff conditions.
- You can check these conditions on your service provider's website or ask to see them at any of their retail outlets.
- If your provider breaks the contract, submit a complaint using the means made available or enter a complaint in a complaints book (available at the provider’s retail outlets).
- If you cannot resolve the situation, refer to a Consumer Disputes Arbitration Centre.
The section this week on Radio Renascença will air on 16, 17 and 18 August between 5 pm and 6 pm in the 1st position of the block as follows:
Did you know that if you change your address, this means amending your contract with your telecoms provider?
- The address where the service is installed is part of your contract.
- Changing your address means amending your existing contract or making a new one, so you will need to reach an agreement with your provider.
- If your provider grants you some sort of advantage, such as free installation, you may need to agree to a new lock-in period.
- If you choose to end your contract, but can't reach agreement with your provider on the cancellation conditions, refer to a Consumer Disputes Arbitration Centre.
Consult:
-
Alertas ANACOM - Correio da Manhã, 13.08.2016
(PDF 700 KB)
-
Alertas ANACOM - Jornal de Notícias, 14.08.2016
(PDF 32 KB)
