VIII. Consumer protection

Legislation

• I. ANACOM

• II. Fees

• III. Administrative offences

• IV. Electronic communications

• V. Next generation networks

• VI. Radiocommunications

• VII. Security and emergency communications

• VIII. Audio and television broadcasting

• IX. Postal services

• X. Information society services

• XI. Equipments

• XII. Consumer protection

• XIII. Public tenders and auctions

• XIV. Public procurement legal framework

• XV. Legislation archive

• EUROPEAN UNION LAW

  • I. Electronic communications

  • II. Electronic commerce

  • III. Electromagnetic compatibility

  • IV. Emergency communications

  • V. Systems and network information security

  • VI. Posts

  • VII. Broadband area

  • VIII. Consumer protection

  • IX. Terminal equipment (R&TTE)

  • X. Information society

  • XI. Radiocommunications

  • XII. Digital television

  • XIII. Telecommunications - liberalisation and harmonisation (98 regulatory package) - REVOKED LEGISLATION

Thematic Areas

Access and Interconnection

Information available in this area: Legislation; Determinations on ADSL offers from PT Comunicações; Statistical information to be provided by public telec.network operators; Interconnection; Traffic ownership; Significant market power; Reference interconnection offer; General and prior conditions to the negotiation of interconnection agreements; Interconnection agreements; Prices; Internet access; Selection and pre-selection of operator; Cost model for the fixed telecommunications network

Broadband area

This area contains a range of information on broadband Internet access, including ANACOM’s powers and initiatives, the national and community legislation in force, the complementary measures adopted by ANACOM, statistics, studies and several reports.

Ducts Access

Obtain information on the applicable regime, consult adopted determinations and the offers of the concessionaire in this area and follow the respective developments through related information.

Digital Television

Information available in this area: legislation; news and press releases on DT; licence granted; archive on Conference on Digital Terrestrial Television - DVB-T (2000).

Electronic Commerce

Information available in this area: ANACOM's duties; Legislation (Portuguese and European Union Law); Relevant studies and work.

Emergency Communications

A new area has been made developed on emergency communications with information about the varied remit of ANACOM and current Europena Union and national legislation, studies and reports and links of interest.

Electronic communications - market analysis

This area comprises all the available information on each of the relevant markets identified by ANACOM, in compliance with Regicom and Commission Recommendation 2003/311/EC, of 11 February 2003.

Electronic communications - regulatory framework

This area contains a wide range of information on the regulatory framework for electronic communications, both as adopted in the European Union in 2002 and as approved in 2009.

ITED - ITUR

ITED - ITUR

International Activity

Find out about ANACOM's participation in international sectorial bodies, such as IRG, ERG, CEPT, ITU and UPU.

International Roaming

Here you can get a range of useful information about roaming, in particular about what you will have to pay for calls or your voicemail when using your mobile abroad.

Laboratories

Fully aware of the modernisation challenges faced by the industry and the need to ensure high quality products and services, ANACOM is endowed with three specialised laboratories, with which it helps further national technological development.

Leased Lines

Information available in this area: legislation, complementary determinations on the PTC's cost accounting system; entities with significant market power, quality of leased lines service, reformulation and suspension of leased lines offer; information about prices; national and international studies and reports.

Local Loop Unbundling

Information available in this area: Determinations of ICP-ANACOM; Reference Unbundling Offer (RUO) (PTC); EU and IRG Initiatives; Working Group; Public Survey on LLU; FAQ's.

Mobile Networks and Services

Information available in this area: Legislation; determinations on IMT-2000/UMTS , voice mail , informative services , significant market power, adhesion contracts, portability - Information to consumers, survey on quality of service of mobile (QoS-GSM), other relevant information about IMT-2000/UMTS; ERMES, Mobile Communications in Portugal.

Numbering, Names and Addressing

Information available in this area: legislation; complementary determinations on portability, selection and pre-selection, virtual phone cards, Portuguese numbering plan, public consultations; ETO; FAQ's.

Online Services

Online Services - Access to interactive electronic Forms.

Postal area

Information available in this area: national and EU legislation, CTT's development plan, quality of service and overall complaints; prices and postal tariffs for 2003; statement of compliance of CTT's cost accounting system; audit to the service quality indicators of CTT; conventions; quality reports; european studies; licences/authorizations.

R&TTE Regulatory Framework

Information available in this area: R&TTE Regulatory Framework; reasons of the R&TTE framework adoption; applicable equipment; information about Essential requirements; conformity assessment procedures; notification to Anacom; publication of interfaces by operators; publication of technical specifications; inspection (market surveillance); spectrum authorities.

Spectrum management

Information available in this area: Legislation; Electronic Communications Committee Decisions; Exposure to electromagnetic radiation and related issues; useful links; data base and useful information about audio broadcast operators; television broadcast operators; personal radio service - citizen band.

Sector

Information available in this area: sector's organization; operators' list; licences/authorizations granted by ANACOM; codes of providers and telecommunications services.

Telephone Service at a Fixed Location and Universal Service

Information available in this area: legislation; determinations on Fixed Telephone Service and Universal Service, public pay phones, adhesion contracts, public consultation; information on liberalization communications; consumer rights; FAQ's and Publications.

URSI - Portuguese Committee

This area contains information on the Portuguese Committee of URSI - International Union of Radio Science. The work of this Committee is organised by ANACOM.

Services and Useful Information

Validate RSS | Validate XHTML 1.1 | Validate CSS | Validate WAI-AAA-WCAG 1.0

This site has been developed to be accessible to users with special needs. Find out how to use access keys and other website features

© ANACOM 2013