21st ANACOM Seminar - ''Communications Industries: Consumer Markets and Consumer Strategy''

Lisboa | 14.05.2009

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Author: ANACOM
Title: "21st ANACOM Seminar - ''Communications Industries: Consumer Markets and Consumer Strategy''"
Published: 28.04.2009
URL: http://www.anacom.pt/render.jsp?contentId=927960
View: 24.05.2013



Conclusions
See also
Presentation - Communications Industries: Consumer Markets and Consumer Strategy (PDF 641 Kb) http://www.anacom.pt/streaming/Communications_Industries_marekhavrda.pdf?contentId=948519&field=ATTACHED_FILE
This information is copyrighted to Health and Consumer Protection Directorate-General, European Commission (Direcção Geral da Saúde e Protecção dos Consumidores da Comissão Europeia)


Framework

The 21st ANACOM seminar saw the presentation ''Communications Industries: Consumer Markets and Consumer Strategy''1 by Marek Havrda, of Health and Consumer Protection Directorate-General, European Commission. The seminar took place in Lisbon's SANA Malhoa Hotel on 14 May, at 11.30am.

The invited speaker presented different consumer related issues, such as: consumer markets scorecard (prices, satisfaction, complaints, switching); evidence based approach; impact assessment; complaint harmonization work; behavioral economics; remarks on regulation and economic crisis.



Programme

ANACOM Seminar

Communications Industries: Consumer Markets and Consumer Strategy

Lisboa (SANA Malhoa Hotel), 14 May 2009

Programme

11.15 a.m. Welcoming of participants

11.30 a.m. Opening session

José Amado da Silva

Chairman of ANACOM's Board of Directors

11.40 a.m. Study presentation

Marek Havrda

Policy officer in the Health and Consumer Protection Directorate-General, European Commission

12.30 p.m. Debate

13.00 p.m. Closing

Participation is open to all, but pre-registration is required.

Registration: Endereço electrónico.seminarios@anacom.ptmailto:seminarios@anacom.pt

Speaker:

See PDF biographical note(PDF 50 Kb) of the speaker.



Registration
While participation in the seminars is open to all interested members of the public, prior registration is required. Admission to persons who have not registered in advance will be subject to the availability of space in the room. Participants should register no later than two days in advance of the seminars, by sending an email to seminarios@anacom.pt.




Organizer contacts

ICP-Autoridade Nacional de Comunicações (ANACOM)
Av. José Malhoa, 12
1099 - 017 Lisboa
Portugal
Phone: (+351)217211000
Fax: (+351)217211001
Toll Free Number: (+351)800206665
URL: http://www.anacom.pt/?channel=text
email: info@anacom.pt



Related information

Seminars http://www.anacom.pt/render.jsp?categoryId=320816&backContentId=927960



See location on map

Google maps SANA Malhoa Hotel - Lisboa http://maps.google.pt/maps?q=Sana+Malhoa+Hotel,+Avenida+Jos%C3%A9+Malhoa+8,+Lisboa&hl=pt-PT&ie=UTF8&ll=38.745381,-9.161911&spn=0.013623,0.027874&sll=38.741184,-9.161917&sspn=0.013624,0.027874&hq=Sana+Malhoa+Hotel,&hnear=Av.+Jos%C3%A9+Malhoa+8,+Campolide,+1070+Lisboa&t=m&z=16&iwloc=A





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