| NOTAS: | A study prepared for the European Commission DG Communications Networks, Content & Technology by Capgemini, Sogeti, IDC e Politecnico di Milano.
1º Vol.: 79 p.
2º Vol.: 119 p.
"A new study on eGovernment services in the EU reveals that online public services are becoming increasingly accessible across Europe, 81% being now available online. However, deeper analysis of user-centricity, transparency, cross-border mobility and in general quality of use shows that growth is uneven and a substantial number of EU countries are still lagging behind. This sends a clear signal for acceleration, in order to keep up with private sector pressing needs, and citizens' expectations. To address these challenges, in April 2016, the Commission has launched a new eGovernment Action Plan for 2016-2020. It is based on the following underlying principles: digital-by-default, cross-border by default, once-only principle, inclusive by default; privacy & data protection; Openness & transparency by default." |
