NOTAS: | The maturity of online public services in the EU keeps improving and they have now reached an overall level of sophistication where full 2-way interaction between citizens and governments is the norm. Nearly 50% of services allow the citizen to conduct the whole process online, says the latest e-Government survey done for the Commission. The sophistication index has risen by 6% in the year to April 2006 in the EU 15 Member States, but by 16% in the EU10. Austria leads the on-line public service league, followed by Malta and Estonia. |