Customer relationship outsourcing in Europe : outsourcing call centers and CRM in seven major european markets / ed. Datamonitor

DATAMONITOR

London: Datamonitor, 2002

162 p. ; 30 cm

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"Outsourcing will form an increased share of overall call center and customer managment in Europe. To exploit this outsourcers will have to find the right blend of personnel, technology and national coverage to meet the demands of clients."

Comunicações Eletrónicas

Comunicações; Gestão; Tecnologia

2002

Material Textual Impresso

ENG