| NOTAS: | A study prepared for the European Commission DG Communications Networks, Content & Technology by: Capgemini, Sogeti, IDC and Politecnico di Milano.
1º Vol.: 43 p.
2º Vol.: 190 p.
"The new 2017 eGovernment Benchmarking report shows that European countries are providing better digital public services, but they still need to improve on their use of supporting technology to boost cross-border accessibility and transparency. The study found that public administrations across 34 countries in Europe score highly (80%) in the provision of readily available, mobile and user friendly online public services. The study also reveals that there is progress in cross-border availability of digital services but suggests that these services could further benefit from increased use of key enablers like eIDs or eDocuments. The report is based on the findings from EU Member States but also from Iceland, Norway, Montenegro, Serbia, Switzerland, and Turkey. The study implies that more needs to be done to inform users about issues such as the duration of administrative processes or when personal data is used to complete an administrative task. To address these areas, the development of the proposed Single Digital Gateway regulation will give EU Member States centralised access to people and businesses to information on cross-border rights and procedures. This study confirms once again the need for more action - a point which Member States agreed to tackle in the recently adopted Tallinn declaration on eGovernment which will help to improve better digital public services in the EU. Furthermore, the annex to the Tallinn declaration contains user-centricity principles agreed on by the Member States, which puts citizens and businesses at the centre of digital public services. " |
