| NOTAS: | "Ovum's Wholesale Customer Survey is conducted every two years. This latest iteration demonstrates that while wholesalers are generally performing well, there is still work to be done to meet customer expectations, especially for new and more sophisticated wholesale services. The vast majority of wholesalers are intent on moving up the service stack, offering more and more complicated services, but in doing so they need to ensure they are giving customers what they need. This is not always straightforward, and customers are feeling pain points particularly around the quality-related elements of these services. Lead times to delivery have increased in some instances, many customers have found it more difficult to get effective responses to problems, and wholesalers are not proving to be flexible and responsive enough to changing customer demands." |
