| NOTAS: | "The aim of revenue assurance is to plug any drain on revenue, and so to maximise profits. Telcos currently fail to capture up to 15% of all possible revenues. Key features: A review of fraud management systems and advice on how to use them to best advantage to minimise losses from technical fraud. Key messages to operators and ISPs . A look at how audits and tests can be used to identify errors in network integrity Understand the causes of customer dissatisfaction, as this is key to developing cost-effective retention strategies." |
