The manual of using wireless data technology to improve telco customer service / ed. Chorleywood Consulting Ltd.
European CPE markets / John Woods
Interconnect : a global guide to effective telecommunications / David Lewin, Richard Kee
The world telecoms marketplace 1997 / Michael Denmead; Elizabeth Pettit
Agents on the web : catalyst for E-commerce / Christine Guilfoyle, Judith Jeffcoate
The world telecoms marketplace 1996 / Michael Denmead; Andrea Smith