Annual incident reports 2013 [documento eletrónico] : analysis of article 13a incident reports / Christoffer Karsberg, Christina Skouloudi, Marnix Dekker

KARSBERG, Christoffer; SKOULOUDI, Christina, co-autor; DEKKER, Marnix, co-autor

Heraklion: ENISA, 2014

"The Annual Incidents report 2013 provides an aggregated analysis of the security incidents in 2013 which caused severe outages. Most incidents reported to regulators and ENISA involved mobile internet and mobile telephony connections.
This report covers the incidents that occurred in 2013 and it gives an aggregated analysis of the incident reports about severe outages across the EU. This report does not include details about individual countries or providers.The main findings are summarised below:
•90 major incidents reported: This year 19 countries reported 90 significant incidents while 9 countries reported no significant incidents.
•Mobile networks most affected: Approximately half of the major outages involved mobile internet and mobile telephony.
•Impact on emergency calls: 21% of the major incidents also had an impact on emergency calls (access to 112).
•Majority (61%) of outages caused by system failures: Most of the time these system failures were software bugs, hardware failures and software misconfigurations affecting switches and base stations.
•Natural phenomena have most impact in terms of user-hours lost: Often severe weather (heavy snowfall, storms), led to power or cable cuts, which in turn led to severe outages in terms of user-hours lost. Assets mostly affected were base stations, switches and mobile switching."

Comunicações Eletrónicas

Comunicações eletrónicas; Segurança da informação; Internet

004; 654

2014

Multimédia

ENG