| NOTAS: | Written by Capgemini, Sogeti, IDC and Politecnico di Milano for the European Commission Directorate-General for Communications Networks, Content and Technology
"The 18th edition of the eGovernment Benchmark report sheds further light on the status of the digital transformation of European public administrations. The 2021 report comprises details on the availability and quality of digital services across multiple business and citizen life events, considering different digital building blocks. The COVID-19 pandemic showed the necessity to transition services from offline to online in times when face-to-face interactions were impeded. By assessing over 7,000 webpages across 36 European countries[1], the study reveals that more than eight out of ten government services under evaluation (81%) are now available online." |
