| TÍTULO/RESP.: | |
| AUTOR(ES): | MACFARLANE, Ivor; RUDD, Colin |
| PUBLICAÇÃO: | Reading: itSMF, 2003 |
| DESC.FÍSICA: | 70 p. ; 16 p. |
| ISBN: | 0-9543521-3-0 |
| NOTAS: | This publication is commonly known as the 'Pocket Guide' or even 'Little ITIL'. It has been designed as a handy reference book for Information Technology Service Management practicioners and for those taking the Foundation Certificate in IT Service Management. It is a complementary publication to the complete IT Infrastructure Library (ITIL) which is discussed in more detail in the section on IT Service Management Best Practice. |
| TEMA: | Sistemas de Informação (SIs) |
| ASSUNTOS: | Informática; Tecnologias-da-Informação; Gestão de informática |
| CDU: | 004 |
| DATA PUB.: | 2003 |
| TipoReg: | Material Textual Impresso |
| LÍNGUA: | POR |
