| NOTAS: | "The boost in e-commerce has sparked the trend of a steady increase in demand for parcel delivery. This evolution has made postal markets less sender-oriented and more receiver-oriented.
This ERGP report attempts to address the issue of the contractual situation of the consumer. These matters will be dealt with essentially through an overview of consumers’ specific rights stemming from the different national legal frameworks and by assessing if there is a need for further harmonisation on the European level. In 2020 the ERGP published a report on key consumer issues1 , which was the basis of this report. The 2020 report highlights the changes and developments in the postal sector with a special focus on the situation of consumers in this changing environment." |
