| NOTAS: | This study was carried out for the European Commission by Capgemini, IDC, Sogeti, and Politecnico di Milano.
"The 2018 eGovernment Benchmark report shows constant improvement in user-centricity and mobile-friendliness of digital public services. But more effort is required in cross-border mobility in order to fulfil Europe's ambition of creating a Digital Single Market. Transparency and the use of eIDs must be further improved as key drivers for trust in digital government. The eGovernment benchmark 2018 report reveals that 10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding or losing a job, starting a business or studying. At the same time, bottom perfoming countries are catching up bridging steadily the performance gap with the ambition to fulfil Europe's goal of creating a Digital Single Market." |
