Service level agreements : a key to competitive advantage / Ann Swallow

SWALLOW, Ann

London: Chorleywood Consulting, cop. 2002

1 CD-ROM; v. ; 13 X 14 cm; ; 30 cm

1-903950-32-5

"Key features: Understand the costs, benefits and objectives of SLAs The nine key areas to consider for effective SLAs Discover why constant evolution is required The differing needs of fixed, mobile, IP and managed services with regard to setting SLAs A detailed operator case study

Comunicações Eletrónicas

Comunicações; Contrato; Serviços-de-Telecomunicações; Regulação; Operadores-de-Telecomunicações

2002

Material Textual Impresso

ENG