A dictionary of IT service management : terms, acronyms and abbreviations / ed. by Ivor Evans, Ivor Macfarlane

EVANS, Ivor; MACFARLANE, Ivor

Reading: itSMF, 2001

97 p. ; 16 cm

0-9524706-5-9

This publication hopefully covers the main terms, acronyms and abbreviations that anyone involved in Service Management could come across. The Dictionary of Terms is an ideal source for anyone new to Service Management who would like to know what and how key terms are defined.

Obras de Referência

Dicionário; Língua inglesa; Tecnologias-da-Informação

004(038)=111

2001

Material Textual Impresso

ENG