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"...With its Annual Report, EETT informs the State’s competent bodies, the market and the consumers on its proceedings. Despite the fact that EETT is a relatively newly-established institution, the work presented in the report at hand, pleasantly confirms that our country has a dynamic and reliable regulatory and supervisory authority for the sectors of telecommunications and postal services, which produces work, significant in volume and quality, to the benefit of the consumer, the market and the society.
The progress achieved due to the liberalisation that has taken place, has shaped a new perception of consumers’ role. Consumers’ position in the market has been strengthened. Consumers have gained market awareness, they make comparisons and they claim their rights. They now have the choice among services and providers, according to their personal needs. EETT, in order to support the consumer in this new dynamic environment, has established the proper mechanisms, so that it can rapidly manage consumer complaints, defend their interests and inform them in an adequate manner so that they can make the choices that are most advantageous for them. …" |
