| NOTAS: | Vol. I: The total quality handbook: the senior executive's guide to implementing quality.- 212 p.
Vol. II: The total quality in action: best practice case studies from 32 world class companies.- 175 p.
Vol. III: Continuous quality improvement: tools and techniques to maximize results from your total quality drive.- 172 p.
Vol. IV: The cost of quality audit: a toolkit to drive down the cost of errors, inefficiency, waste and rework in your organization.- 70 p.
Vol. V: Plan for maximum profit: the 12 critical success factors that guarantee increased profits from total quality.- 70 p.
Vol. VI: The quality project alert: the early warning signals for any quality initiative in danger of costing more than it earns.- 28 p.
Excerto da informação no site da editora:
"The Total Quality Portfolio is a complete Quality toolkit. It includes Briefing Papers, Self-Assessment Audits, Vital Checklists, and Project Team Guides - from the world's leading authorities. All the research, preparation and analysis has been done for you. The toolkit is ready-to-use." |
