Process management : a guide for the design of business processes / ed. Jörg Becker, Martin Kugeler and Michael Rosemann

BECKER, Jörg, 1959-, ed. lit.; KUGELER, Martin, 1971-, ed. lit.; ROSEMANN, Michael, 1967-, ed. lit.

Berlin: Springler, cop. 2003

XV, 337 p. : il. ; 24 cm

3-540-43499-2

"Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project. The book integrates insights of modern organization management and current approaches to information systems. It applies to consultants and practioners in organization and information systems engineering as well as to lecturers and students of business administration, information systems and engineering sciences."

Gestão

Gestão; Gestão do conhecimento; Gestão de projectos; Benchmarking; Política-de-Informação; Reengenharia-Organizacional

658

2003

Material Textual Impresso

ENG