ANACOM

Measuring financial consumer detriment in e-commerce.pdf    
TÍTULO/RESP.:

Measuring financial consumer detriment in e-commerce [documento eletrónico] / Organisation for Economic co-Operation and Development

AUTOR(ES):

OCDE

PUBLICAÇÃO:

Paris: OECD, 2022

COLECÇÃO:

OECD Digital Economy Paper; 326

NOTAS:

"Problems in e-commerce can lead to significant consumer harm (detriment), for example, when consumers have to pay more for a product than they reasonably expected (e.g. due to hidden costs); suffer from unfair contract terms; or receive products that do not conform to their reasonable expectations regarding quality or performance. In 2021, the OECD’s Committee on Consumer Policy implemented an online consumer survey in 13 countries to assess the magnitude of financial consumer harm arising from consumers’ most serious e-commerce problems. This paper summarises the survey results, highlighting, for example, that 50% of online consumers faced at least one problem in e-commerce in the year preceding the survey rollout and that the resulting harm is significant, reaching (after redress) up to 3.1% of the total e-commerce market size in some countries. The paper aims to enhance the evidence base for consumer policy and to help policy makers prioritise enforcement activities."

TEMA:

Comunicações Eletrónicas

ASSUNTOS:

Comunicações eletrónicasEconomia digitalComércio eletrónicoConsumidor

CDU:

004

DATA PUB.:

2022

TipoReg:

Multimédia

LÍNGUA:

ENG

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