| NOTAS: | By report Ipsos
"Telecoms services are crucial and will remain so in the years to come, but online purchases and online messaging and calling will gain further importance, 36% of consumers uses streaming, most of them via OTT services. For international calls, most citizens use online services and expects to do this more and more. When choosing a mobile or fixed broadband provider, quality is more important than price, 68% of consumers prefers bundles rather than individual contracts. Large majority of Europeans have abundant choice of broadband providers. Changing broadband provider is first driven by the offer, then by price or a specific problem. Majority of EU citizens are familiar with the broadband technology they use, but awareness and familiarity with features such as Latency, Packet Loss & Jitter is limited." |
