Planning to implement service management / Vernon Lloyd, Colin Rudd, Chris Littlewood

LLOYD, Vernon; RUDD, Colin, co-autor; LITTLEWOOD, Chris, co-autor

Reading: itSMF, 2006

49 p. ; 16 cm

0-9524706-9-1

This publication is an ideal starting point for anyone planning to implement Service Management. The publication is a condensed version of the ITIL Planning to Implement Service Management book. Areas covered are: What is Service Management?, The approach, What is the vision?, Where are we now? and Where do we want to be?

Sistemas de Informação (SIs)

Informática; Tecnologias-da-Informação; Gestão

004

2003

Material Textual Impresso

ENG