| NOTAS: | A study prepared for the European Commission DG Communications Networks, Content & Technology by Capgemini, Sogeti, IDC and Politecnico di Milano
"eGovernment in Europe is characterised by a “virtuous circle”: public administrations develop better and better digital services because user demand is high; and more and more users access government services online because these services are available and easy to use. The 2020 eGovernment Benchmark report shows remarkable improvements across the board: Over the last two years, every one of the 36 countries measured has improved the digital delivery of public services according to the four benchmarks considered in the assessment. However, the scale of improvement and the overall performance vary substantially. The European frontrunners in eGovernment are Malta (overall score of 97%), Estonia (92%), Austria (87%) and Latvia (87%). These countries score highest across all four top-level benchmarks, followed closely by Denmark (84%), Lithuania (83%) and Finland (83%). In terms of progress, Luxembourg, Hungary and Slovenia have made the greatest advances in the last two years, rising with 20, 19 and 18 percentage points respectively, resulting in corresponding overall scores of 79%, 63% and 72%." |
