| NOTAS: | "An initial objective of this study was to find out and map the rules with respect to Service Level Agreements (SLAs) in each of the Member States, and to determine the provisions and approaches which are used in practice. A second objective of the study was to provide suggestions of model SLA provisions that could provide some further stability, certainty and transparency in the cloud market. The findings in relation to both of these objectives are summarized in the present report." |
