Mobile networks - portability announcement

The rules applicable to the portability announcement changed on 13 September 2018.

Before this date, a free announcement would be played by default whenever users of mobile networks made a national voice call to a number ported to another mobile network; this announcement informed the caller which new network the dialled number belonged to, with the following message: "Aviso: Está a ligar para um assinante que agora pertence à […]. Aguarde." (Warning: You are calling a subscriber that now belongs to […]. Please wait). Callers could ask their mobile operator to stop this announcement if they wish.

As of 13 September, the content of the message (applicable to mobile-to-mobile calls to ported numbers) has remained unchanged, but due to a change in the Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?categoryId=333120), the announcement is only made available at the express request of the end-user and mobile telephone service operators were obliged to inform their end-users, in good time, that if they wished to keep hearing the announcement, they would have to specifically request this.

This amendment to the Regulation results from the increasing use of flat-rate tariffs which include communications to other networks and tariffs where the prices of mobile-to-mobile calls are the same to all networks, so that the online announcement, which was played by default, identifying the network of ported mobile numbers which users were connecting to, has in many cases ceased to be necessary. Nevertheless, the right of subscribers to continue hearing this announcement is maintained, whenever requested.

According to information so far provided to ANACOM by mobile operators covered by the current version of paragraph 1 of article 21 of Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?contentId=1435216), as from 13 September 2018, customers wanting to activate or deactivate the online portability announcement, can do so as follows (free of charge):

Operators of the

Mobile Telephone Service (MTS)

Procedures for calling customer wanting to activate
or deactivate the portability announcement

CTT (Phone-ix)

Activation and deactivation of the portability announcement can be requested, free of charge:
- through the customer support service provided via the web (i.e. self-care) - in the personal area "A Minha Conta"; or
- by calling 800 209 174.

LYCAMOBILE

[Information not available]

MEO

With MEO tariffs, activation/deactivation of the portability announcement can be requested:
- by calling 12045 (freephone number);
- in MEO stores;

- by calling 16200.
With UZO tariffs, activation/deactivation of the portability announcement can be requested:
- by calling 1234 (freephone number);
- by email: info@uzo.ptmailto:info@uzo.pt;
- by letter: Serviço ao Cliente UZO - Apartado 14181, EC 5 de Outubro, 1064-970 Lisboa.

NOS

Comunicações

Users will be able to activate or deactivate the announcement (free-of-charge) as follows:
1) By calling 1242 (automatic answering service) from the NOS mobile network (freephone number).
2) Then select option 2 (option to deactivate/activate the portability announcement).

NOWO (formerly Cabovisão)

Customers can activate or deactivate the portability announcement by calling the helpline: 16808 (free call from NOWO's fixed or mobile network, available 24 hours a day, 7 days a week), by email, letter or at a NOWO store.

ONITELECOM

Customers can activate or deactivate the portability announcement by calling 16502 (customer support number, available free-of-charge, 24 hours a day).

VODAFONE

The announcement is made available at the express request of the end-user, by calling 1278 (freephone). By calling this number, end-user callers can activate or deactivate this announcement, whenever they want and without charge.

For further information, contact your service provider.