Guidelines for Minimum Content to be Included in Electronic Communications Contracts

/ Updated on 20.06.2005

(Last update - 20.6.2005)

ICP-ANACOM is the competent body to monitor fulfillment of the provisions of Law no. 5/2004 of 10 February ? the Lei das Comunicações Electrónicas (LCE), or Electronic Communications Law.

Under the terms of Article 6, Item 1, Section n) of the ICP-ANACOM articles of association, passed by Decree Law no. 309/2001 of 7 December, this authority has the power to ?oversee the application and monitoring of compliance with applicable laws, regulations and technical requirements under the scope of its jurisdiction (...)?.

In accordance with the provisions of Article 5, Item 4, Sections b) and d) of the Electronic Communications Law, ICP-ANACOM is responsible for guaranteeing high levels of consumer protection for customers of electronic communications networks and service providers, promoting the clarity of information and, in particular, demanding transparency in public electronic communications service rates and terms of use.

ICP-ANACOM is issuing these guidelines on the minimum level of detail for information which must be included in one-sided standard contracts with the aim of creating an environment in which operators may quickly and effectively fulfill the provisions of the law while simultaneously ensuring consumer protection in electronic communications contracts and improving the quality of available information.

Clear, unambiguous contractual terms will allow subscribers and users to make the most of their contractual rights with service providers and will also ensure greater transparency in electronic communications services.