Appendixes

Consult:

• Appendix 1 - Quality of service at retail level
  (PDF 139 KB)

• Appendix 2 - Quality of service at wholesale level
  (PDF 157 KB)

• Appendix 3 - Compensation for failures to comply with the quality of service in the "Rede ADSL PT" offer
  (PDF 110 KB)

• Appendix 4 - Synchronisation between unbundling and portability
  (PDF 470 KB)