Maintaining the procedures adopted in previous years and considering the strategic guidelines of ICP-ANACOM, several enforcement and investigative measures were taken with a view to strengthening open and competitive markets. These measures focused specifically on: (i) the detection of abnormal situations in respect of pre-selection and portability; (ii) an investigation into possible irregularities in the acquisition or recovery of customers; (iii) the resolution of constraints in exchanges with respect to the RUO; (iv) the appropriate provision of voice mail functions; and (v) investigation into delays in customer service response times.
The Activities Report describes the set of actions pursued in detail, with regard to:
- The verification of compliance of retail offers with the obligations applicable in terms of transparency, non discrimination and cost orientation of prices, prices applicable to non-geographic numbers/services in respect of per-second billing according to the conditions of use of GSM frequencies for the provision of the FTS;
- The verification of legal authorisation for the provision of electronic communications services (including payphones and virtual calling cards) and postal services, and compliance with Complaint Book rules.
