Press room

Postal services must continue to reach people, wherever they live, with standards of quality; but development of the postal sector is driven by parcels. In both areas, innovation is key.

ANACOM finds that the procedures used to measure Quality of Service Indicators do not guarantee anonymity of the panellists, raising the possibility that test postage might be treated more favourably than actual postage.

On 9 October 2018, World Post Day, ANACOM held a roundtable to discuss the role of innovation in the development of the postal sector.

Of the total number of complaints received, about 80% referred to the electronic communications sector and 20% to postal services.

Operators have understood, incorrectly, that the blocking of all traffic, once the general data cap has been exceeded, is the result of ANACOM's determination, when it is in fact their sole responsibility.

The purpose of the decision is to make the information more easily understandable and transparent, enabling consumers to check the benefits for which payment is required.

In 2017, ANACOM remained engaged in a wide range of activities across the different areas of its work. A Summary of the main activities is included in the Report on Regulation, Supervision and Other Activities.

ANACOM has carried out 30 enforcement actions throughout Portugal, including in the Azores and Madeira, and analysed several sectors.

The use of indirect access and WLRO has become less important. Alternative operators have increasingly invested in their own infrastructure, increasing competition in the market.

ANACOM worked intensively in 2017 with a view to guaranteeing a competitive market and a proper response to the needs of the most disadvantaged sections of the population.