Press room

In 2018, Grupo CTT recorded a 9% increase in its internal system in the number of complaints received, rising to 196 thousand complaints.

The issue relates to an overstatement of costs allocated to the postal activity and an offsetting undervaluation of costs charged to the banking activity.

UEFA has already met with ANACOM to begin preparing licence applications for the use of radio frequencies required for the competition.

In 2018, ANACOM registered 104 thousand complaints. Complaints about postal services increased by 43% while complaints about electronic communications decreased by 4.5%.

ANACOM sends a proposal to Assembleia da República (Assembly of the Republic) and to Portuguese Government to amend a range of legislation on the sector or with impact on the sectors it regulates.

A 50% reduction in fees will allow operators an immediate saving of about 3.5 million euros per year and aims to encourage connections by radio links instead of cables using aerial routes.

The most recent changes to ANACOM's website are driven by a desire to provide a modern image with added functionality focused on improved communication.

ANACOM determines a deadline of 20 working days for CTT to present a proposal that complements its current objectives.

CTT to implement measures to tackle multiple weaknesses in the current system of quality of service measurement by 01 July 2019.

The Chairman of ANACOM, João Cadete de Matos, takes over ERGP presidency from 1 January following unanimous election by the members of this Group.