The 1st chapter of this report gives data on the use of electronic communication services by SMEs, especially as regards the penetration of the various services, individually and in combination, the penetration of services by sector of activity and company size, types of subscriptions and any barriers to the use of services.
For the first time, in the present edition of this survey, information was compiled about the use of new information and communication services by SMEs, specifically Over-the-top (OTT) and cloud computing services. This information is also reported in the first chapter.
Whenever possible, international comparison are given, based on Eurostat's “Information and Communication Technologies in enterprises” survey, which focuses on companies with 10 or more employees1.
1 The universe of EUROSTAT's survey does not correspond to the universe of the survey conducted by ANACOM. The reference date of the EUROSTAT survey is March 2014.
- 2.1. Penetration by service and combination of services https://www.anacom.pt/render.jsp?categoryId=381690
- 2.2. Penetration by sector of activity https://www.anacom.pt/render.jsp?categoryId=381691
- 2.3. Penetration by company size https://www.anacom.pt/render.jsp?categoryId=381692
- 2.4. Form of subscription to servic https://www.anacom.pt/render.jsp?categoryId=381693
- 2.5. Barriers to use of services https://www.anacom.pt/render.jsp?categoryId=381694
- 2.6. Use of new information and communication services and degree of substitutability in respect of traditional services https://www.anacom.pt/render.jsp?categoryId=381695
