When operators of the fixed telephone service (FTS) and the mobile telephone service (MTS) have tariff plans that may imply that a call to a ported number is more expensive than before portability, they are required to maintain a telephone service providing information on the prices of voice calls, data and short messages to ported numbers. Accordingly, this obligation to provide an information service applies only if a call to the ported number is more expensive than before it was ported.
As a result of changes to the Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?categoryId=333120), and without prejudice to other forms of information on pricing, as from 13 September 2018, companies offering the mobile telephone service or the telephone service available at a fixed location, with tariff plans which may imply that a call to a ported number is more expensive than before portability, were required to make a telephone information service available, by means of a number that is free for calls originating on the same network, providing information on the prices of calls and non-call related communications (communications other than a call, supported by a signalling message in which the number is used for forwarding) to ported numbers.
According to information provided to ANACOM by operators covered by the current version of paragraph 6 of article 21 of the Regulamento da Portabilidade (Portability Regulationhttps://www.anacom.pt/render.jsp?contentId=1435216), information services (free for calls originating on the same network) are currently available, as shown in the following table, whose information relates to December 2023:
|
Operators with obligation to implement the service providing information on the price of calls to ported numbers1 |
Services |
Free numbers to access service providing information |
|
COLT Telecom |
FTS |
16780 (free for calls originating from own network) |
|
G9Telecom |
FTS |
800 450 013 (freephone) |
|
LYCAMOBILE |
MTS |
1632 customer care service (free for calls originated on own network) |
|
MEO |
FTS/MTS |
800 962 029 (freephone) - MEO customers and customers with UZO tariffs |
|
NOS Comunicações |
FTS/MTS |
1242 infoportability (free for calls originating from own network) |
|
NOS Açores |
FTS |
16161 residential service (free for calls originating from own network) |
|
NOS Madeira |
FTS |
16130 residential service (free for calls originating from own network) |
|
NOWO |
FTS/MTS |
16808 (free from NOWO fixed or mobile network, available 24 hours a day, 7 days a week) |
|
ONITELECOM |
FTS/MTS |
16500 (working days from 9 am to 7 pm). Free call from all Oni or NOWO national and mobile fixed networks |
|
VODAFONE |
FTS/MTS |
12715 (free for calls originating from own network). The free information service accessed through this number is provided through an assistant and is available every day, 24 hours a day, only for calls originating from the own network. |
For further information, contact your service provider.
1 Providers with tariff plans which may imply that a call to a ported number, once it no longer belongs to the same network, is more expensive than before it was ported.
