Postal services must continue to reach people, wherever they live, with standards of quality; but development of the postal sector is driven by parcels. In both areas, innovation is key.
ANACOM finds that the procedures used to measure Quality of Service Indicators do not guarantee anonymity of the panellists, raising the possibility that test postage might be treated more favourably than actual postage.
ANACOM's Board of Directors appeared before a parliamentary hearing on 25 September 2018 on the regulator's 2018 activities plan and the strategic objectives for 2019-2021.
Operators have understood, incorrectly, that the blocking of all traffic, once the general data cap has been exceeded, is the result of ANACOM's determination, when it is in fact their sole responsibility.
The purpose of the decision is to make the information more easily understandable and transparent, enabling consumers to check the benefits for which payment is required.
In 2017, ANACOM remained engaged in a wide range of activities across the different areas of its work. A Summary of the main activities is included in the Report on Regulation, Supervision and Other Activities.
