Having regard to the specific features inherent to the definition and implementation of the SLRO, it seems important that the conditions applicable to the SLRO are the subject of a specific Reference Offer, comprising a set of minimum elements. Among these elements, it should, namely, be included information on: prices; billing; payment conditions; deadlines; quality of service indicators and compensation for nonfulfilment; relationship with the client; dispute resolution; and process regarding the SLRO request.
As regards the quality of service, the SLRO should not conflict with the indicators and purposes of quality of service established for the other services provided on the same subscriber line, without prejudice to, additionally, specific indicators being determined for the SLRO, namely at the level of the wholesale relationship between PTC and the effective SLRO beneficiary.
Having been noticed the need for a close cooperation between the entities involved in the offer, as well as the complexity concerning the putting into operation thereof, and as what was defined within the LLU, the establishment of a specific working group in the scope of the SLRO is deemed advisable. Its task would be the promotion of the necessary conditions for an appropriate putting into operation of the SLRO, particularly involving ANACOM, the beneficiaries of the offer and consumer associations.
| Question 7 Do you agree with the need for a Reference Offer for the SLRO? If yes, which issues should be included in this document? In this context, do you deem appropriate the determination of specific quality of service indicators for the SLRO, namely at the level of the wholesale relationship between PTC and the effective SLRO beneficiary? If yes, which indicators should be defined? Do you find it appropriate to establish a working group with a view to promote the necessary conditions for an adequate putting into operation of the SLRO? If yes, please identify the issues you deem relevant to be comprised in the reference terms thereof. |
