2.4 Forms of exploration of the granted postal service

/ Updated on 08.05.2003

In December of 2002 , the counter network of CTT had the following arrangement 16https://www.anacom.pt/render.jsp?contentId=55145

- 1.090  post-offices (EC), run by CTT, of which:

  • 1029 standing post-offices;
  • 45 external post-office counters (BEC) 17https://www.anacom.pt/render.jsp?contentId=55146;
  • 16 mobile stations (EM);

- 2.775 mail post (PC).

- 4.848 points of stamp sales (PVS).

The post-offices (PC) are, according to CTT, establishments whose operation are third parties concerns according to a celebrated agreement where all the services provided are part of the universal service.

Taking into account (a) that the previously referred Agreement of Quality does not provide specific indicator on the quality of the mail post services as opposed at what is verified with post-offices indicator concerning the average time on a waiting queue at the post-offices and (b) the mail posts are offering points and access to universal postal service, so the mail posts as well as the post-offices should be considered as part of the Agreement of objectives for development of the public postal network and the minimum offering services.

Consequently, in this analysis the post-offices and mail posts should be joined and called postal establishments (EP). On the Graphic 10 is presented the structure of the post-offices and mail post network of CTT, in December 2002.

Graphic 10 - CTT's post-offices and mail posts network

Graphic 10 - CTT's post-offices and mail posts network

(Click on the image to see the graphic in a new window)

Concerning the working timetables of the postal establishments, for a total of 1.072 post-offices ( It is not available information on the timetables of mail posts) the timetable in use is as follows: 9h ? 12h30 and from 14h30 ? 18h, which is implemented in 25% of the post-offices. It is estimated, still, that about 8% of the post-offices have a working timetable up to 16h.


16 Source: CTT
17 According to CTT, the BEC are postal establishments (EP) similar to EC, namely, in physical terms and provided postal services to users, being different from EC as far as internal organization of CTT is concerned. In the hierarchic structure of CTT the EP depends on EC ( They are not, therefore, autonomous).