Decision 2007/698/EC, which introduces additional reserved numbers beginning with ‘116’ has been adopted by the European Commission. This Decision of 29 October 2007 amends Decision 2007/116/EC of 15 February 2007, reserving the national numbering range beginning with ‘116’ for harmonised numbers for harmonised services of social value.
The Annex to the Decision contains a list of specific numbers belonging to this range and the services for which these numbers are reserved.
The first number of range, 116000, is reserved as a “Hotline for missing children”, while the service designation and description associated with this number has been altered. Meanwhile, the numbers 116111 and 116123 are reserved respectively for “Child helplines” and “Emotional support helplines”.
The list of numbers reserved for harmonised services of social value, in annex to Decision 2007/698/EC, is as follows:
|
Number |
Service for which this number is reserved |
Specific conditions attached to the right of use for this number |
|
116000 |
Name of Service:
Hotline for missing children
Description: The service (a) takes calls reporting missing children and passes them on to the Police; (b) offers guidance to and supports the persons responsible for the missing child; (c) supports the investigation. |
Service continuously available (i.e. 24 hours a day, 7 days a week, nation-wide). |
|
116111 |
Name of Service:
Child helplines
Description:
The service helps children in need of care and protection and links them to services and resources; it provides children with an opportunity to express their concerns, talk about issues directly affecting them and contact someone in an emergency situation. |
Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available. |
|
116123 |
Name of Service:
Emotional support helplines
Description:
The service enables the caller to benefit from a genuine human relationship based on non-judgemental listening. It offers emotional support to callers suffering from loneliness, in a state of psychological crisis, or contemplating suicide. |
Where the service is not continuously available (i.e. 24 hours a day, 7 days a week, nation-wide), the service provider must ensure that information about availability is made publicly available in an easily accessible form, and that, during periods of unavailability, callers to the service are advised when the service will next become available. |
Consult:
- Designation of numbering range ''116'' for harmonised services of social value https://www.anacom.pt/render.jsp?contentId=518462
- Decision 2007/698/EC of the Commission of 29 October 2007 http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32007D0698&qid=1433425348329&from=EN
- Decision 2007/116/EC of the Commission of 15 February 2007 http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32007D0116&qid=1433424961503&from=PT
