By determination of 27 May, ANACOM decided to grant the request submitted by CTT - Correios de Portugal to deduct the records of ordinary mail, priority mail and postal parcels directly affected by the effects of the flash floods which occurred in Madeira in February 2010, for all flows to and from this Autonomous Region, for calculation of quality of service indicators (QSI) defined in the Universal Postal Service Quality Convention, of 10 July 2008.
It was also decided to order CTT, when calculating QSI figures for the whole year of 2010, pursuant to article 10 of the Quality Convention, to submit to ANACOM the annual figures of QSI achieved with and without the deduction of the referred records.
CTT must also submit to ANACOM, within 10 working days:
- QSI, QSI3 and QSI9 figures obtained for the 1st quarter of 2010, with and without the deduction of the referred records;
- Detailed information on each of the records deducted by CTT in the calculation of the respective indicators.
Consult:
- Deduction of records affected by the Madeira storm https://www.anacom.pt/render.jsp?contentId=1028533
Related information on ANACOM's website:
- Postal services https://www.anacom.pt/render.jsp?categoryId=4611
