ANACOM has decided not to oppose the proposal of CTT - Correios de Portugal (CTT) as regards the implementation of the decision on values of quality of service indicators realised in 2006. Nevertheless, this company is bound to respect all conditions that aim for the implementation of mechanisms intended to evaluate the true impact of proposed measures, namely enabling the timely correction, by the end of 2007, of any expected negative value.
This determination, dated 5 September 2007, determines also that, as regards the disclosure of proposed measures, CTT must inform its customers that the latter are comprised in the scope of the application of provisions that apply to non-compliance with levels of quality of service (for 2006).
Moreover, it was also decided to inform the CTT that, in future proposals for the alteration of prices of the universal postal service that include amendments to discount schedules, the possibility of ANACOM considering the impact of such alterations to quantify the variation of prices of reserved postal services and to assess the compliance of such variation with the maximum price variation provided for in the Price Convention should not be overlooked.
Consult:
- Values of quality of service indicators realised by CTT in 2006 https://www.anacom.pt/render.jsp?contentId=518496
See also:
- ANACOM does not oppose to measures proposed by CTT to compensate consumers for the deterioration of the quality of service https://www.anacom.pt/render.jsp?contentId=518495
