ANACOM new launches interactive service to answer citizen queries

From today, June 17, ANACOM is making available a Virtual Assistant service at This is an informative and interactive service designed to answer queries put to it by citizens on a range of different topics, including roaming, portability and message-based valued added services.

Using the service is simple: just write the question in a text area and you will at once receive one or more answers, depending on the question asked. No specific technical terms need to be used when asking the question and users can write is if they were speaking directly to a call centre operator.

This service also enables ANACOM to monitor the questions raised by users and, where necessary, add new questions and answers to the base of content supporting the Virtual Assistant. This information is also available for consultation using the link "List of topics" on the Virtual Assistant’s main interface.

Also starting today, there will be a reserved area available on ANACOM's website for ITED/ITUR technicians (Telecommunications infrastructures in buildings and in urban developments), where they can send or check terms of responsibility. Access to this area is restricted to registered technicians. As registration at ANACOM is currently not a requirement, this can be done in two ways: if the technician is already registered at ANACOM, a pre-registration is performed on the system and an activation key is sent to these technicians, otherwise the technicians who are not registered will have to register on the website themselves.

This area is divided into two sections: "ITED Terms of responsibility" and "ITUR Terms of responsibility", with both of these subdivided into "Project terms" and "Execution terms". It is in these subdivisions that technicians can send or consult the terms already sent.

Technicians may also consult their personal information or change their access password. All services will provide a mobile version, but the option of entering the system has to be performed using the graphic or text version of the relevant page of ANACOM's website.