The results of the ECSI Project - the 2006 National Index of Customer Satisfaction - were presented at the ''ECSI Portugal'' seminar on 1 June 2007 at 2pm in the Auditorium of the Portuguese Quality Institute, in Monte de Caparica.
The ECSI Project is a system for measuring the quality of goods and services available in the national market by looking at customer satisfaction levels. The Project was started in 1999 by a team made up of the Portuguese Quality Institute, the Portuguese Association for Quality and Higher Institute of Statistics and Information Management of Lisbon's Universidade Nova (ISEGI-UNL).
The 2006 results had been revealed at this seminar encompass the following sectors: banking, fuel, communications (fixed and mobile telecommunications, Internet, postal communications and cable television), insurance and passenger transport sector (Lisbon and Porto metropolitan areas).
ANACOM has been a sponsor of the study of the communications sector since 2000.
Further information:
- IPQ - Instituto Português da Qualidade http://www.ipq.pt/
Related information on ANACOM's website:
- ECSI Portugal - National index of customer satisfaction 2005 https://www.anacom.pt/render.jsp?contentId=361145
