The draft regulation which sets out amendments to the current Regulation on the Quality of Service (Regulation 46/2005 of 14 June) has entered the public consultation phase. This draft regulation defines parameters applicable to companies that provide internet access services, in addition to those parameters that must be measured and reported by companies that provide access to the public telephone network at a fixed location or public telephone services at a fixed location.
The adoption of this measure, by determination of 4 October 2006, is pursuant to the Electronic Communications Law (Law no. 5/2004 of 10 February), under the provisions of which ANACOM has the power to publish regulations with respect to publicly available electronic communication services, setting parameters for the measurement of quality, information on which shall then be made available to end users.
The definition of these parameters is being carried out in phases, with the first phase being the publication on 14 June 2005 of Regulation no. 46/2005, which set out quality parameters applicable to companies providing access to the public telephone network at a fixed location or public telephone services at a fixed location. In the preamble of this regulation it was stated that "At a later stage, having pondered the market needs, the development at harmonization level and the regulation objectives to be pursued by ANACOM, this Authority shall weigh the opportunity and the need to establish parameters to define the quality levels for other electronic communications services to be integrated in the present regulation".
With the growth seen in internet access services and the need to improve the information available to end users, the time is seen as right to introduce such service quality parameters as set out by this draft regulation, which is now approved and submitted to the regulatory and legally stipulated consultation procedures, for which a period of 30 working days is set.
Accordingly the corresponding public consultation will run until 23 November 2006, and comments should be sent in writing to ANACOM (preferably by email to: regqserv@anacom.pt). Once the consultation process is concluded, responses received will be made public on this site, and as such interested parties should clearly mark anything which should remain confidential.
Consult:
- Draft Regulation sets out parameters for Internet Access Service Quality https://www.anacom.pt/render.jsp?contentId=1081280
Consult press release:
- ANACOM sets out quality parameters for Internet access services https://www.anacom.pt/render.jsp?contentId=410051
