The Price Convention and the Quality Convention of the Universal Postal Service, comprising the reserved postal services and non-reserved postal services pertaining to the universal service, have been signed on 21 April 2006, by CTT-Correios de Portugal and ANACOM.
The Price Convention governs and defines the rules that will have to be considered when establishing the prices of the services pertaining to the universal postal service provided by CTT, establishing namely that the weighed average variation of the reserved postal services prices may not exceed IPC-0.3% (price-cap).
This Convention complies with the principles of transparency, non-discrimination, uniformity in its application, and cost orientation, which is carried out progressively, so as to allow for a gradual balance of the tariffs and to ensure the accessibility of prices. In order to ensure compliance with these principles, CTT are bound to maintain a cost accounting system and also to adequately publish and to regularly supply to users information on the tariffs application conditions as well as on the respective discounts.
The Quality Convention fixes and publishes the parameters and the minimum quality of service levels associated with the provision of the universal postal service, higher levels of quality having now been defined. CTT are bound to provide the following postal services in accordance with the quality standards and indicators set out in the annex to the referred Convention: correspondence under priority mail and non-priority mail, catalogues, newspapers and other periodical publications, and postal parcels as non-priority mail. In order to evaluate the quality of the universal postal service provision, the quality of customer service provided at different front-desk points, namely post offices, postal agencies and other postal offices, is also taken into consideration, measured by the waiting time in a queue to be served.
These Conventions take effect as from 1 January 2006, are valid until 31 December 2006, and are renewable for successive one-year periods of time, except where terminated by either party.
On 21 April also, ANACOM decided not to oppose to the entry into force, on 1 May 2006, of the draft tariff for the universal postal service (which comprises the reserved and non-reserved services that integrate the universal service) submitted by CTT, which complies with the price-setting standards defined in the respective Convention.
Consult:
- Postal services https://www.anacom.pt/render.jsp?categoryId=4611
See also:
- ANACOM approves postal service price and quality conventions https://www.anacom.pt/render.jsp?contentId=357197
